You can return any item purchased on onemoda.com within 14 days of the delivery date in few easy steps:
- Send an email with subject "Return Request" to orders@onemoda dot com along with your order number. For example: "Return Request Order 14325"
- Wait for approval. We'll respond usually within 1-2 business days.
- Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
- Please print out your original order email and include it with your package, it will look like this:
This will greatly speed up your refund process.
- Ship your package to:
95 Newfield Ave Suite J,
Edison, NJ 08837, United States
- Please allow 3 to 5 business days (depending on peak times) for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Items such as Final Sale, Vintage and Clearance items, Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.
All return conditions apply to exchanges as well.